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Frequently Asked Questions
PRODUCT
Rock 'N Karma’s luxurious exclusive miracle fabric is second to none. Designed to move-with-you-feel, the brand’s signature black 2 -way stretch miracle fabric primarily used in all styles, feels buttery soft, is luxuriously comfortable and incredibly versatile, while accentuating the shape of one’s body with just the right amount of compression.
All products are original designs by creative sister-due based in Toronto. Each piece is infused with a street-chic influence using our addictive miracle fabric, hand beaded and painted techniques.
Whether you prioritize material (hi, buttery-soft contouring fabric!) or fit (any-shape figure flattering clothing); offered in a wide range of sizes from XS-3X, Rock ‘N Karma has become a fashion staple and go-to for women around the world.
Made with love, each piece is like a work of art. We suggest hand washing your Rock 'N Karma clothing in cold water and hanging or leaving them flat to dry! Simple, because it should be this easy to look and feel fabulous.
Shipping
Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout.
All international orders are may be subject to duties and taxes billed by the destination country customs department. The recipient may bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
We are not liable for any lost, stolen and/or damaged products, if you do not choose shipment protection. It is the sole responsibility of the customer to add insurance by selecting shioment protection at checkout.
Delivery time depends on your location and the shipping method you choose. All orders take 5-7 business days to process. Domestic orders processed within Canada usually takes 2-7 business days to arrive; international orders may take up to 15 business days. Delivery details are provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be prompted to select a delivery method during checkout.
Order
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including but not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
We are sincerely apologetic that there is a concern with your order. Please contact us for personalised support at shop@rocknkarma.com
All regular price items purchased online are subject to exchange if the following criteria is met:
Exchanges will be offered store credit online to re-purchase their intended exchange.
For more information please email: shop@rocknkarma.com
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All sales are final. We always aim to ensure that our customers love our products, we will be more than happy to issue a credit note or exchange for your product within 7 days of receiving the product. Just email us directly and we’ll take you through the process at shop@rocknkarma.com.
ALL PRODUCTS PURCHASED AT A SALE/PROMOTIONAL PRICE ARE FINAL SALE.
PLEASE NOTE, ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND INITIAL SHIPPING CHARGES WILL NOT BE REFUNDED.
OTHER
Visit us in our 3-level flagship boutique located in the heart of fashion district at 789 Queen St. West, Toronto
You can contact us through our Contact Page or at shop@rocknkarma.com